Shipping policy
At Sci Nest, we are committed to delivering your orders safely and efficiently across Australia. Please review our shipping policy to understand our delivery process, timelines, and charges.
1. Shipping Coverage
- We currently ship only within Australia.
- We do not offer international shipping at this time.
2. Processing Time
- Orders are processed within 7 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods & Delivery Times
We offer the following shipping options based on product type and location:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 7 business days | All orders |
- Delivery times are estimates and may vary due to factors beyond our control, such as weather, courier delays, or peak periods.
- Express shipping is available for select locations at an additional cost.
4. Shipping Fees
- Shipping costs are calculated at checkout based on your location and order size.
- Free shipping may be available for orders.
- Heavy and oversized items may have additional shipping charges.
5. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your shipment through our courier partner’s website.
6. Heavy & Bulk Orders
- For bulk orders or heavy furniture items, please contact us for a customized shipping quote.
- Special handling and freight shipping may be required for large or delicate items.
7. Delivery Issues
- If your order is delayed, lost, or damaged in transit, please contact us immediately for assistance.
- We are not responsible for delays caused by incorrect addresses provided at checkout. Please ensure all shipping details are accurate before placing your order.
8. Undeliverable Packages
If a package is returned to us due to an incorrect address or failed delivery attempts, the customer is responsible for:
- Any additional shipping fees for re-delivery.
- If the order is canceled due to non-delivery, a restocking fee may apply.
9. Contact Us
For any shipping-related inquiries, please reach out.
We appreciate your business and aim to provide a smooth and reliable shipping experience!