Refund policy

At Sci Nest, we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may return a product if:

  • It is in unused, original condition, with all original packaging and accessories.
  • The return request is made within 7 days of receiving the item.
  • The product is not a restricted, perishable, or customized item (see Non-Returnable Items below).

2. Non-Returnable Items

The following items cannot be returned:

  • Chemicals and other hazardous materials.
  • Opened or used consumables and disposables.
  • Custom or special-order products.
  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
  • Any product that has been damaged due to misuse, mishandling, or improper storage.

3. Return Process

  1. Contact Us: Email or call us to initiate a return request. Please provide your order number and details of the return.
  2. Approval & Instructions: Once approved, we will provide return instructions, including the return shipping address.
  3. Return the Item: You must ship the item back using a trackable shipping service. The return shipping cost is the customer's responsibility unless the return is due to an error on our part (e.g., incorrect or defective item).
  4. Inspection & Refund: Once we receive and inspect the item, we will process your refund within 7 business days.

4. Refund Policy

  • Approved refunds will be processed to your original payment method.
  • Refunds typically take 7 business days to reflect in your account, depending on your bank/payment provider.
  • If the return is due to an error from Sci Nest (wrong item, defective product), we will offer a full refund, including shipping costs.
  • If the return is due to a change of mind, a restocking fee may apply.

5. Exchanges & Replacements

  • If you received a defective or damaged product, we will offer a replacement at no additional cost.
  • Exchanges are available for eligible products; contact us for assistance.

6. Cancellations

  • Orders can be canceled before shipment for a full refund.
  • If the order has already been shipped, cancellation is not possible, and a return request must be submitted instead.

7. Contact Us

For any return or refund inquiries, feel free to contact Us!

We appreciate your business and are committed to ensuring a smooth shopping experience!